Reference

Your Rights and Our Legal Commitments

At doyok168, we believe you deserve clear, honest language about how we operate — what governs your account, how your data is handled, and what legal framework applies…

Jurisdiction-Dependent AccessData Retention PolicyAccount Security StandardsDANA, OVO, GoPay, QRIS Covered24/7 Legal Contact Channel
doyok168 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Matter

If you have a question about your rights, want to submit a data-access request, or need to dispute a transaction decision, our dedicated legal support channel…

Live Chat Available 24 hours a day from your account dashboard.
Email Support Send formal data-access or dispute requests to [email protected].
Telegram Reach our support team via the official doyok168 Telegram handle for account-level legal questions.
SECURITY AND COMPLIANCE

How We Protect Your Account and Your Data

Our legal and security practices are built around accountability — not vague promises.

Data Handling

We collect only the account data required to verify your identity and process transactions via DANA, OVO, GoPay and QRIS. We do not sell your personal data to third parties under any circumstances.

Cookie Policy

Our site uses session and analytics cookies to maintain your login state and measure page performance. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Security

All accounts are protected by two-step verification available via SMS or authenticator app. We log every login attempt and notify you by email if a new device or location is detected on your profile.

Data Retention

Transaction and account records are retained for a minimum of five years in line with standard financial record-keeping practice. You may request a copy of your stored data at any time through our legal contact email.

Requesting Changes

To correct, update, or delete personal data held on your account, submit a written request to [email protected]. We will confirm receipt within 24 hours and complete eligible requests within 14 calendar days.

Dispute Resolution

Disputed transactions — including those processed through GoPay or QRIS — are reviewed by our compliance team within five business days. We document every step and share the outcome with you in writing.

Answers to What You Actually Need to Know

These are the questions we receive most often through live chat and email when it comes to our legal terms, your data rights, and account policies. If your question is not here, reach out via live chat or [email protected] and we will respond within 48 hours.

Access depends on local law. You are responsible for confirming that your participation is permitted in your specific region of Indonesia. We recommend reviewing applicable regulations before opening an account on our platform.

We collect your name, contact details, and payment information — such as your linked DANA or OVO account — solely for identity verification and transaction processing. No data is sold or transferred to unaffiliated third parties.

Send a written data-access request to [email protected] from your registered email address. We confirm receipt within 24 hours and deliver your data package within 14 calendar days of the verified request.

Yes. Submit a deletion request via email to [email protected]. Note that certain transaction records must be retained for a minimum of five years under standard financial practice, even after account closure.

Any verified balance at the time of suspension is handled according to our documented dispute and withdrawal policy. Submit a formal written request via live chat or email and our compliance team will review the case within five business days.

We use session and analytics cookies. You can adjust or block cookies through your browser settings at any time. Disabling cookies may affect some features but will not prevent you from accessing your account dashboard.

Our full Terms of Service are available on doyok168.xyz under the legal section. You can also request a PDF copy by emailing [email protected] before you complete the account-opening process.